If you have forgotten your username and/or password, or our website is telling you that the combination you have entered is wrong, don’t worry. You can now sign in using your email address instead of your username.
If you've forgotten your password, we can easily send you a verification code to reset it.
Go to the ‘Sign In’ page.
Select the 'Forgot Password’ link.
Enter the email address associated with your WinBySyndicate account and click submit.
Wait for the email from us with the verification code.
Enter the verification code to reset your password – it is valid for 24 hours.
If you don't see the email in your inbox, please check your spam/junk mail folder. If you still haven't received an email, please double check the email address as it may have been entered incorrectly.
This is the list of email addresses that we advise players add to their Safe Senders List:
This will not guarantee delivery of our emails and anyone who experiences issues should contact their email provider or if possible, register an alternative email address on their WinbySyndicate account.
NB: Please only request the verification code once, as each time you click send, it will cancel the previous verification code and could cause a string of expired verification codes.
If you've forgotten both your username and password, firstly we suggest trying any other email addresses you may have used when signing up. If you're still unable to remember your details, please give us a call.
We need to speak to you to fix this. Please connect with us on customer support.
To be able to log into and use your WinBySyndicate account you need to be physically in the UK or Isle of Man.
You are not permitted to purchase entries into WinBySyndicate games whilst situated outside of the UK or IOM. Subject to the residency requirement, entries into games you purchased before leaving the UK or IOM will not be affected, however you will not be entitled to claim any prizes associated with entries purchased whilst you are outside the UK or IOM.
If you set up a Direct Debit before leaving the UK and are still a UK or IOM resident these tickets will still be valid.
If you are not a resident of the UK or IOM, you are not eligible to play The WinBySyndicate online or on the app, even when you are visiting the UK or IOM. The WinBySyndicate website uses Experian to perform an E-identity check to ensure players are UK or IOM residents. You can however play through our online application where we purchase ticket on your behalf when you are visiting the UK or IOM, although you will be required to return to the UK to claim any prize won, unless agree to make online transfer to your designated account as registered with us.
We determine residency by considering whether someone has been physically located in the UK or IOM for more than 183 days in the previous 12 months. Holder of British Passport will be able to register on our website as UK resident, however purchase of tickets will require the condition of physically being the UK or IOM must be met.
Note: As set out in our Online Account Terms and Rules, you must be 18 years or older to open a WinBySyndicate online account.
You will be asked to verify your email in order for us to ensure we have the correct email address if we need to contact you and to improve your account security. If you are not from UK or Isle of Man, you can only be a group member as accepted by the Group leader as per the agreement between yourself and the Group leader. Our platform will only facilitate the Group leaders to manage their members independently between you and the Group leader. Our service will be provided only to players who are physically present in the UK or Isle of Man. Syndicate operator can also purchase tickets on behalf of any member as appropriate.
Check your spam folder.
Check if the email associated with your account is correct.
The link is expired - don’t worry, you can request a new one.
Make sure you are using the most recently requested verification email.
If none of the above solves the issue, please contact our Customer Services team on 07990493161. (Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.)
During registration we will seek to match the details you provide with official data sources. If we cannot verify your details are correct, you will not be able to register.
Check and update your details if we cannot initially verify them.
Make sure you use your full and proper names, not nicknames, and check your date of birth is correct.
If you have recently moved house, make sure you have updated your address with official sources, i.e. your bank, before trying again. You may wish to log out, wait, then sign in and try again in a few weeks’ time, once official data sources have had more time to be updated.
If you fail to register after multiple attempts, your registration will be unsuccessful.
Note: Each WinBySyndicate account should be associated with a unique email address and shared email addresses should not be used.
We may need to contact you about a win, your account or return a call to you. Whenever you update your contact information, we will send you an email confirming those changes have been made.
In the event you have received an email about changes which you have not made to your account, please contact our team ASAP so this can be investigated further. Details on how to contact us are below.
You can opt out of app and web push notifications and marketing emails from The WinBySyndicate at any time.
To stop receiving app push notifications on your mobile device, go to the ‘Settings’ section of your device and disable notifications from the WinBySyndicate app.
Web notifications appear on your screen while browsing. They carry messages we think you may be interested in, such as jackpot rollovers, game updates or news of winners in your area. If you are currently receiving these kind of push notifications on your browser and wish to unsubscribe, please follow the steps below:
Each notification has a cog symbol, which when clicked on will open your notification settings in your browser. Select 'https://winbysyndicate.com' and change the opt-in status from 'Allow' to 'Block'.
From Chrome desktop, see Chrome Help.
From Safari desktop, see Apple Support.
From Firefox desktop, see Firefox Help.
From Apple mobile, see Apple Support.
From Android mobile – Chrome and Firefox browser, see Android Help.
To stop receiving marketing by email, either:
Click 'unsubscribe' in any email communication we send you; or
Login to your WinBySyndicate account, visit 'Email preferences', and untick all of the email categories.
Login to your account and click Purchased Ticket. All tickets purchased can be seen here.
Login to your account and click the name icon. You will now get the dropdown. Click Profile and now you will be able to change your personal details.
To add funds to your account:
Direct Debit BACS payments can take a little while longer than typical card payments but all these payments are made automatically, so if you haven't received your win within 5 working days, please contact us and we can escalate the issue for investigation.
You may have received an email or letter recently advising of some changes to your Direct Debit collection. As the operation of The WinBySyndicate will be passed from Camelot to Allwyn, they will become responsible for all WinBySyndicate Direct Debit collections and, accordingly, your Direct Debit will be transferred to Allwyn. This will be done automatically and come into effect from 1st February 2024. From this date onwards the reference on your bank/building society statement will appear as 'Allwyn Ent Ltd'.
To run the latest version of our app, you will require a minimum of Android 6.0 or iOS 11.0.
From 24th April 2023 onwards, Android 5 will no longer be supported by our app. We recommend players, where possible, update to the latest operating system to be provided with the best experience when using The WinBySyndicate app. To check what version you have on your Android phone, go to: Settings > General > About.
With technology moving at a fast pace, we need to ensure our app stays at a high standard with an enhanced experience. We are also required to maintain high levels of security and integrity. For this reason, we have to make updates that result in some older operating systems no longer being compatible with our app. Having the latest version ensures you are getting the best possible experience. Please give it a try.
Yes, you can still play on the website using your phone, and it’s easy to add it as a shortcut on your home screen.
Go to our website using your web browser (e.g. Chrome).
In the top right where there are 3 vertical dots, tap and scroll down to ‘Add to Home Screen’.
The WinBySyndicate icon will appear on your home screen and you can play and check results as normal there.
Please note that you will not be able to scan your paper tickets from the mobile website.
It sounds like a problem with your internet connection. Our app requires the internet to work, so please check your internet connection.
We have had to create separate games for the app and web for technical reasons.
You can access unfinished games through the ‘My games’ section of your WinBySyndicate account or via your transaction history. If the game is no longer available, or you haven’t completed it within 24 hours of buying it, we will auto-complete the game on your behalf.
You’ll be presented with a message that you have an unfinished game if you choose to play a new game, through the ‘My games’ section of your WinBySyndicate account or in your transaction history. You can click the button to auto-complete the game which will display the outcome of the game but without the animation. If you want to see the animated game, you will have to play the game on the website within 24 hours from purchase.
To help ensure you can scan your tickets correctly, follow these tips:
Place the ticket on a flat surface
If the ticket is crumpled try and flatten it out so that the QR code is clearly visible
Ensure the place where you’re scanning is well lit
Keep any other tickets out of view to avoid scanning the wrong ticket
Using our app on your phone, the camera can be used to scan pink tickets to check your numbers. This can be done by tapping ‘scan ticket’ on the home screen. This enables the camera to open, allowing you to scan the QR code on your pink ticket.
If your camera is unable to scan tickets, this could be due to a number of reasons. Most likely, this is because camera permission is not enabled within the app settings (see help below).
Or, it could be the camera being unable to scan tickets due to:
Poor lighting
Phone camera lens requires cleaning
Ticket/camera not being held still
Ticket not placed on a flat surface
Issues with your internet connection
If you think you could be having camera permission issues, follow the guidance below.
iPhone
If you are seeing an error message which says 'Cannot access camera', or are unable to scan tickets using your camera, try following steps 1-3:
Tap ‘Settings’
Scroll down to The WinBySyndicate app
Tap the slider next to ‘camera’ so it turns green
Now try scanning your ticket again.
Note: Depending on your iPhone model and iOS version, this step-by-step guide may vary.
Android
If you're seeing an error message similar to that described above, or are unable to scan tickets with your camera, try following steps 1-5:
Tap ‘Settings’
Tap ‘apps’
Find The WinBySyndicate
Tap ‘Permissions’
Select ‘Allow’
Now try scanning your ticket again.
Note: Depending on your phone model and Android version, this step-by-step guide may vary.
If none of the above works, try uninstalling and then reinstalling the app. Alternatively, try to scan your tickets on a different device. If you’re still having problems using the camera to scan tickets, please contact us for further assistance.
Unfortunately, the white paper tickets bought in stores such as Aldi, Asda and WHSmith are not configured to be scanned for results via the app. Please check the published results on the website or in the app.
For more information on the app, please see The WinBySyndicate app page.
1. I’ve just opened an account. How do I buy tickets?
First of all, welcome to The WinBySyndicate. In order to buy tickets for our games, follow these steps:
Once results are announced subject to reconciliation it can take 15 days to hit into your account.
Prizes won will be paid into your bank account after you initiate withdrawal from your wallet as maintained by winbysyndicate.
The WinBySyndicate website and app are available for browsing 24 hours a day. However, you cannot buy ticket or lines after 12:00 Noon for a draw on a particular day. This is to ensure that we are able to buy all tickets well ahead in time and confirm to players / syndicate Group before the 7:30 PM UK time on the draw date. Any Ticket with a stamp of time after 12;00 PM on the day of a particular will be void unless confirmed by us.
You can buy tickets for draw games or set up a Direct Debit from 6am until 11pm each day preferably, except on the day of a draw when you need to buy your ticket by 12:00 Noon Time. To find out full details of when the games are available to play, visit the information pages for each draw / game.
Won a prize? Congratulations! We will send details to player / Group Leader, as it may be appropriate. Where you are playing as a player within a designated Group Leader, all communications will be shared with the Group Leader and they will in return communicate with you as per your agreement as maintained by them or facilitated by us. All the details can be found on our How to claim page.
On your desktop
We have a page dedicated to giving all the latest draw games results. The same will be updated as soon as practically possible. However, you can also check your numbers or browse for the results , on the National Lottery Website as soon as it is published on their website. The results can also be seen live as it is being drawn on Youtube / TV Channles as appropriate
On your phone or tablet
There are Apple and Android apps for National Lottery for you to download to your mobile device. If you haven’t yet done this and would like to do so, please go to National Lottery’s Apps download page for more information.
Live draws
You can view the live draws on the National Lottery’s website or YouTube channel.
After any National Lottery draw, results and prize breakdown have to be confirmed by an independent adjudicator before National Lottery are able to make them publicly available. Once available we will share the results on our website as soon as possible.
You may write to us on the following address
Room 330
Player Services
35, New Broad Street
London
EC2M 1NH
Or reach us on Whatsapp – (07990493161)
Or email us - info@winbysyndicate.com
If you believe you have a claim, but have not provided us with written notice within thirty (45) days of the relevant draw date, your claim may not be considered. Please see the Rules for Draw-Based Games for further information.
1. How do I inform WinBySyndicate that an online account holder has passed away?
Email:
You can email us at info@winbysyndicate.com with a copy of the Fact of Death or Death Certificate.
Call:
If you prefer, you may send message on Whatsapp Number -07990493161
Gaming is fun but for a few, it may become a problem. If you're worried about yourself, or someone you know, speak in confidence to the people at GamCare, available 24/7, on 0808 8020 133 or visit the GamCare website for assistance.
We are not affiliated with GAMSTOP at the moment and hence you should take the best advise in this regard. Your email ID will be disabled permanently, in case we receive any concern from your immediate family member or a friend or well wisher about your playing habit. This will be in line with Gamstop’s policy and implemented by us in good faith and protecting your concern and welfare.
GAMSTOP is a free service to self-exclude from online gambling websites and apps run by companies licensed in Great Britain for the period of time that you choose. To find out more and register, visit www.gamstop.co.uk. Though we are not affiliated we will follow the steps as prescribed by GAMSTOP toprotect your interest.
If you register with GAMSTOP to self-exclude, you will only be excluded from any gambling website and this may not restrict you buying tickets at WinBySyndicate site. You will still be able to buy draw games and so can still log in to your WinBySyndicate account, unless we have disabled your account in accordance with your confirmation or as requested by your family members or well-wishers and confirmed to us. If you would like to exclude yourself from all WinBySyndicate game(s), and with immediate effect, you can do so by writing to us.
Contact Us
You can reach us on Whatsapp – 07990493161
Or
On email info@winbysyndicate.com
Or
By Post
Winbysyndicate
Care of : Insight International (UK) Ltd
35 New Broad Street
London
EC2M 1NH"